Technical Support

RMA Request Form

HR-Series / HDH-Series / HDR -Series
 Software & Manuals
DVR Client Software MAC Client for DVR
DVR Quick Guide
DVR User Manual
Factory Reset

HDRP-Series / HDRPJ-Series
 Software & Manuals
RMS Client Software V1.0.0.443 VMS Multi-Client Software V1.0.0.298 Mac Viewer V2.2.25
DVR Quick Guide
DVR User Manual HDD Calculator RMS User Manual VMS User Manual
16 Channel NVR Firmware V.039

Hybrid Extreme / HX-Series
 Software & Manuals
HX-Series Hybrid Server 64bit V2.4.2.0 HX-Series Hybrid CMS 64bit V2.4.2.0
HX-Series Hybrid CMS 32bit V2.4.2.0
Intel GPU Player V2.2.0.0 Non-Intel GPU Player V.
HX-Series Server Manual HX-Series CMS Manual

S-Series DVRT Software & Manuals

Server 2014 Client 2014 Multi-Client 2014
Drivers 2014 Server/Client Manual 2014
 Server/Client Manual 2011 Multi-Client Manual PDA Manual

Pro-Series DVRT Software & Manuals
Server 1.3.1 Server 1.2.2 Client Multi-Client (CTMS)
Decoder Time Server Watermark Utilities

Server Manual Muti-Client Manual

H.264 Embedded DVRT Software & Manuals

H1204 H1204D H1202408D
H2408D H24048016D H48016D
Client (V3.2) iPhone Manual  Android Manual

H.264 Embedded DVRT Firmware
 Firmware 1.7

MPEG-4 Embedded DVRT Software (Version2.2)
RTOS1204CD RTOS1202408CD RTOS12048016CD

MPEG-4 Embedded DVRT Software & Manuals (Version1.1)
RTOS1204 RTOS1204CD RTOS1202709CD RTOS12048016CD

XM-Series DVRT Software v3.0
 XM-Series Server XM-Series Client XM-Series Viewer

XM-Series DVRT Software v1.0 
XM-Series Client v1.0 XM-Series Manual v1.0


Technical Glossaries:.
Technical Glossaries provide definitions for terms and acronyms associated with the CCTV and networking industry.
CCTV Glossary
Network Glossary

Hard Drive Calculator: 
DVR HDD Calculator
The Hard Drive Calculator is used to determine the storage a system needs.

Wire Gauge and Voltage Loss Chart:
The Wire and Gauge Voltage Loss Chart is used to determine the correct wire gauge.
Wire Gauge and Voltage Loss Chart

Cascadia Video products, LLC is committed to providing you with superior technical
 and engineering support. Should you require assistance please contact us.

Contact Info:
Hours: 4PM to 6PM (Mountain Time)


    Cascadia Video Products, LLC.